Privacy Policy

OUR COMMITMENT TO YOUR PRIVACY

GSM Operations PTY LTD. ("Element") respects your privacy. We are particularly sensitive to privacy issues on the Internet and therefore we provide this Privacy Policy so you know about our online information practices and understand how we treat the information we receive about you from the Internet.

THE INFORMATION WE COLLECT

In general, you can browse our website without telling us who you are or revealing any personal information about yourself. We are, however, able to determine your IP address. We use your IP address to help diagnose problems with our server, to administer our website, to measure the use of our website and to improve the content of our website. In short we use your IP to gather aggregate demographic information. There are a few places where we give you an opportunity to provide us your personal information. This refers to information that lets us know the specifics of who you are. When you engage in certain activities on our website, such as ordering a product, signing up for our email newsletters, entering a contest or sweepstakes, filling out a survey, sending us feedback, requesting owners and parts manuals or registering your product online, we may ask you to provide certain information. If you choose to share any personal information with us, you will see that the amount and type of personal information we request depend on how you use our website. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), email address, telephone and facsimile numbers, and other personal identifying information. When ordering products on our website, you may be asked to provide a credit card number. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

THE WAY WE USE INFORMATION

We may use your personal information for particular purposes such as processing your order or for marketing research and other marketing purposes and for providing you with the latest product and promotional information and other information that might be useful to you. We may use your personal information to deliver information to you and to contact you regarding administrative notices. We may share this information with Element affiliates, dealers or other business partners to support your customer relationship with the company. We must release your credit card information to the card-issuing bank to confirm payment for products purchased on our website; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service. We will not give or sell this information to any other company for its use in marketing or solicitation.

UPDATING AND CORRECTING YOUR PERSONAL INFORMATION

You may access and correct your personal information by writing us at:

Element Australia Online
Attn: Privacy Compliance/Legal Department
No.1 Element Place , Burleigh Heads 4220, Qld
Australia

Please include your name, address, and/or email address when you contact us.
We encourage you to promptly update your personal information if it changes.

YOU’RE CHOICE ON COLLECTION AND USE OF YOUR INFORMATION

We may, from time to time, send you mailings regarding our products and services. If you do not wish to receive further information from Element you can send us an e-mail at orders@au.elementbrand.com and tell us that you do not want to receive future communications or click unsubscribe in our marketing emails and newsletters. You may ask to have the information on your account deleted or removed, however, because we keep track of past transactions, you cannot delete information associated with past transactions on our website. In addition, it may be impossible to completely delete your information without some residual information because of backups.

We will encourage our service partners to adopt and post privacy policies. However, the use of your personal information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control. The Element website contains links to other non- Element websites. Element is not responsible for the privacy practices or the content of such websites and you should exercise your best judgment when sharing personal information on these websites.

OUR COMMITMENT TO SECURITY OF YOUR PERSONAL INFORMATION

We want you to have continuing trust in Element and in our products and services and, so, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure your personal information.

In order to most efficiently serve you, credit card transactions and order fulfilment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.

EMAIL POLICY

You can sign up for our email newsletter by either opting in during the checkout process or clicking on the email icon and registering on the email newsletter page.

You can unsubscribe at any time by either clicking the unsubscribe link in any marketing email communication (preferred method) or contact customer service.

If you have any questions about this Statement, the practices of Element with respect to personal information or your dealings with this Website, you can contact us at Mens: info@au.elementbrand.com  Ladies: info@au.elementeden.com. Please only contact orders@au.elementbrand.com with queries with your online order.