ORDERING and RETURN POLICY

If you are not satisfied with your Element online purchase you may return the goods within 100 days of the original purchase date. We are sorry but there is no refund or exchange on sale items.

  • Product must be returned unused in its original packaging.

Feel confident, Element Australia Online takes the risk out of ordering! In all cases, the returned items must be in their original condition, unless faulty.

 

RETURN POLICY

 

FULL PRICE ITEMS

100 DAYS TO REFUND AND EXCHANGE

 

Element Australia Online is committed to customer satisfaction. If you receive any merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed above, in the condition that you received it and we will happily exchange or refund your order.

 

Returns Process

If for any reason you would like to return your product to us please follow the simple steps below:

  1. Complete the Exchanges & Return section on the lower part of your invoice & enclose with your return merchandise. Be sure to complete all fields to ensure prompt turn around. To check if your exchange items are in stock, just jump on the website and make sure your size is available.
  2. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
  3. Affix the pre-addressed label to your package, making sure you cover or remove original shipping label. If you have lost this, don't worry! Our address is:

    Element Australia Online Returns
    Locked Bag 7
    Gold Coast MC,
    QLD 9726

  4. Attend your local Post Office and send to the labelled address. For security and peace of mind, we strongly suggest insured registered post as Element Australia Online is not liable for lost return parcels.
  5. Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible. We will send you an email confirming your exchange or refund, and how it is being processed to your original form of payment.
  6. Element Australia Online will then gladly cover the cost of shipping your new product if you have requested an exchange.

 

Faulty Returns

If you have a faulty item that you would like refunded, repaired or replaced, please follow the simple steps of a normal return as shown above. Faulty items may be returned outside of the regular returns a time frame providing the item is still under warranty.

Please make sure you enclose your original invoice, along with a clear description of the fault. Please contact us at orders@au.elementbrand.com if you need a new copy of your invoice.

We aim to have your refund processed within 24 hours of receiving; however some may take longer than usual. In this case we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-3 business days.

If an order is deemed faulty, we will gladly reimburse the return postage up to a total of $10.00. This includes postage only; packaging is at an additional cost to you. For further in depth information on warranties and faulty items, please contact our customer service team.

 

Return Terms and Conditions

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Please note that if you want to exchange or return boxed goods, they must be returned to Element Australia Online in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Please note that all swimwear that is sold in a set must be returned in a set. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

Promo codes cannot be applied to exchanges. If you want to use a promo code, please place a new order through the website and return your original items for refund.

During peak returns periods, Element Australia Online cannot guarantee returns will be processed within 24 hours. During these periods some exchange requests may not be processed if your requested item is out of stock and a refund will be processed instead. We recommend placing a new order online and returning your original items for refund to avoid exchange items selling out. You will receive an email to notify you whether a refund or exchange was made on your return. We apologise for any inconvenience caused.

For any further info on returns, please visit our FAQ Page or contact our customer service department at orders@au.elementbrand.com